Last updated 25 September 2026
We know plans change. This policy explains what happens if you need to cancel or change a booking, and what happens if we have to cancel a trip.
All times below are counted from the scheduled departure time of your trip.
If you cancel
| When you cancel | Refund |
|---|---|
| More than 48 hours before departure | Full refund |
| Between 24 and 48 hours before departure | 50% refund |
| Less than 24 hours before departure | No refund |
| No-show or late arrival after the boat has left | No refund |
These rules apply to shared trips and private charters alike.
How to cancel
- With an account: go to My bookings, open the booking and choose Cancel booking.
- Booked as a guest: or email mmtoman2@gmail.com with your booking reference and the name on the booking.
The time we receive your cancellation request is the time used to work out your refund.
Changing your date
If you contact us more than 48 hours before departure, we'll move your booking to another available date free of charge. Changes requested later than that are treated as a cancellation under the table above. A new date depends on availability, and if the new trip costs more, you pay the difference.
Reducing the number of guests follows the same rules as a cancellation for the guests removed.
If we cancel
Your safety comes first. The captain may cancel or cut short a trip because of:
- bad weather, high wind or rough sea
- a warning or instruction from the authorities
- a mechanical or safety issue with the boat
- closures of the nature reserve or of landing sites
If we cancel before departure, you choose between:
- a full refund, or
- a free reschedule to another available date.
If a trip has to be shortened once it has started for reasons of safety, we'll do our best to offer an alternative, but a partial refund is not guaranteed.
Minimum numbers
Shared trips may need a minimum number of guests to run. If a shared trip doesn't reach it, we'll let you know as early as possible and offer you another date or a full refund.
How refunds are paid
Refunds are paid to the card used for the booking. Once we've processed a refund, it usually appears on your statement within 5–10 business days, depending on your bank.
If you used a promo code, the refund is based on the amount you actually paid.
Situations this policy doesn't cover
We can't offer refunds for:
- deciding not to swim or snorkel once the trip has started
- missing the departure because of traffic or arriving late
- being refused boarding for not following the crew's safety instructions, or for being under the influence of alcohol or drugs
- missing items from the "what to bring" list, such as ID
Questions
If something unexpected happens, such as an illness or emergency, please contact us as soon as possible. We'll always try to help where we can.
- Phone: +968 9451 0101
- Email: mmtoman2@gmail.com
This policy forms part of our Terms & Conditions.